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carolynthiqo

Financial Planning Excellence

Privacy Policy

Effective Date: January 15, 2025

Information We Collect

At carolynthiqo, we collect various types of information to provide you with comprehensive multi-year budget planning services. This includes personal details you provide directly, technical information from your device interactions, and financial data necessary for budget calculations.

Personal Information
  • Full name, email address, and phone number during account registration
  • Mailing address for service communications and tax documentation
  • Date of birth and employment information for financial planning accuracy
  • Banking details and financial account information when connecting services
  • Investment preferences and risk tolerance assessments
Usage Data
Data Type Purpose Retention Period
Session logs and page views Service improvement and troubleshooting 12 months
Device information and browser type Platform compatibility and security 24 months
Budget planning calculations Service delivery and historical tracking 7 years (CRA requirements)

How We Use Your Information

Your information enables us to deliver personalized budget planning services while maintaining compliance with Canadian financial regulations. We process data to create accurate multi-year projections and provide ongoing financial guidance.

Primary Uses: Account management, budget calculations, customer support, regulatory compliance, and service communications. We never sell personal information to third parties for marketing purposes.
  • Creating and maintaining your personalized budget planning dashboard
  • Generating multi-year financial projections based on your input data
  • Sending account updates, security notifications, and service announcements
  • Providing customer support and technical assistance
  • Conducting internal analytics to improve service features
  • Meeting legal obligations under Canadian privacy and financial laws

Information Sharing and Disclosure

We maintain strict control over information sharing and only disclose data when necessary for service delivery or legal compliance. Our partnerships with financial institutions follow industry-standard data protection protocols.

Authorized Third Parties

carolynthiqo partners with select Canadian financial institutions and service providers to enhance our budget planning capabilities. These partnerships include encrypted data transmission and contractual privacy protections.

Legal Requirements

We may disclose information when required by Canadian federal or provincial law, including responses to court orders, regulatory investigations, or tax authority requests. Such disclosures are limited to the specific information requested.

Your Privacy Rights Under Canadian Law

As a Canadian resident, you have specific rights regarding your personal information under federal privacy legislation and applicable provincial privacy laws.

Access Rights

Request copies of all personal information we hold about you, including data sources and sharing history.

Correction Rights

Request corrections to inaccurate or incomplete personal information in our systems.

Deletion Rights

Request deletion of your personal information, subject to legal retention requirements.

Portability Rights

Receive your personal information in a structured, commonly used format for transfer to other services.

To exercise these rights, contact our Privacy Officer using the information provided below. We respond to requests within 30 days as required by Canadian privacy law.

Data Security and Protection

carolynthiqo employs comprehensive security measures to protect your financial and personal information. Our infrastructure meets Canadian banking standards and includes multiple layers of protection.

Technical Safeguards
  • End-to-end encryption for all data transmission and storage
  • Multi-factor authentication requirements for account access
  • Regular security audits and penetration testing
  • Automated backup systems with encrypted off-site storage
  • Employee access controls with role-based permissions
Incident Response

In the unlikely event of a data security incident, we maintain a comprehensive response plan including immediate containment, investigation, and notification procedures. Affected users receive direct communication within 72 hours of incident discovery.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance user experience and maintain session security. You can control cookie preferences through your browser settings.

Cookie Type Purpose Duration
Essential Cookies Account authentication and core functionality Session only
Analytics Cookies Usage statistics and performance monitoring 12 months
Preference Cookies User settings and dashboard customization 24 months

Children's Privacy

carolynthiqo's services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age. If we discover that we have inadvertently collected such information, we promptly delete it from our systems.

Parents or guardians who believe their child has provided personal information to carolynthiqo should contact us immediately using the information below.

Policy Updates

We review and update this privacy policy annually or when significant changes occur to our data practices. Updates are posted on our website with revised effective dates, and material changes are communicated directly to users via email.

Continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage regular review of this policy to stay informed about our privacy practices.
Privacy Officer Contact Information
carolynthiqo Privacy Officer 8358 121A St # 45, Surrey, BC V3W 1T6, Canada
Email: info@carolynthiqo.com
Phone: +1 (705) 727-8170
Response Time: Within 30 days of request